Terms of Service — Hosting

Provider:
Ruslan Bilohash (private individual / sole trader-style business)
Drammen, Norway
Email: support@solaskinner.com
Phone: +47 462 55 885
Website: https://solaskinner.com/

Customer: any natural or legal person who registers an account or orders services.

Pre-contract information required for distance contracts with consumers (Norwegian Cancellation Act / Consumer Rights Directive 2011/83/EU) is provided before payment: price, period, what is included, and how to cancel.

We provide shared SSD hosting, client panel, CMS/app tools, domain registration and DNS via accredited registrars, email where included, SSL, backups where included, and technical support. Scope and limits follow your plan. Infrastructure is delivered through established data-centre and registrar providers (Europe and/or the US) under data-processing agreements where required. Some plans may include a separate cPanel account via our reseller WHM; those accounts are also subject to the underlying provider’s rules.

You must provide accurate details. You are responsible for credentials and all account activity. Minimum age: 18 (or 16 with parental consent where the law allows).

Prices are shown before checkout in NOK or another stated currency. VAT and taxes apply under Norwegian and EU digital-services rules where relevant. Subscriptions renew automatically unless cancelled before the renewal date. Non-payment may lead to suspension after notice. Price changes for existing customers are notified at least 30 days in advance. Trial periods, if any, are clearly marked at signup.

If you are a consumer, you generally have a 14-day right of withdrawal from the contract date under the Norwegian Cancellation Act and Directive 2011/83/EU.

Digital services exception: the right is lost if performance began with your express prior consent and you acknowledged that you lose the right once delivery has started (e.g. hosting activated immediately). You are informed before payment where this applies.

To withdraw: email support@solaskinner.com within the deadline with your name, email and order date. Refunds within 14 days of receipt of notice, preferably via the same payment method. Business customers (B2B) have no statutory withdrawal right unless agreed in writing.

Domain registration is performed through the ICANN-accredited registrar Namecheap (Newfold Digital / Namecheap, Inc.). Solaskinner acts as a reseller — not as an independent ICANN registrar. You are the registrant and must comply with ICANN, Namecheap and TLD rules (including .no / Norid where relevant).

By ordering a domain you also accept Namecheap’s Registration Agreement and related legal terms (pass-through). Full details, statutory duties, WHOIS/RDAP, renewal, withdrawal and privacy for domains: Domain Registration Policy.

Renewal, accurate contact data and ownership remain your responsibility. Domains not renewed may be deleted under the registrar’s policy. We assist with DNS and ordering via API.

Prohibited: illegal content or activity under Norwegian or EU law; phishing, spam, malware, attacks; child sexual abuse material; hate crime, terrorism content, fraud; systematic copyright infringement; crypto-mining without written agreement; resource abuse harming others. We may suspend or terminate after notice where reasonable, or immediately for serious breaches, court orders or acute security risks.

You own and are responsible for content you store or publish. You grant us a limited licence to host, back up and process it to deliver the service. As a hosting provider we act as an intermediary/storage service (e-Commerce Directive / DSA hosting): we do not generally monitor all content, but remove or disable illegal content when we obtain actual knowledge or a valid notice. Report illegal content to support@solaskinner.com with URL and details. You are controller for personal data of your site visitors; see the Privacy Policy for our controller vs processor roles.

We aim for high uptime but do not guarantee 100% without a separate SLA. Planned maintenance is announced when practical. Support via email/panel; response times depend on plan.

Cancel from the panel or by email. Cancellation takes effect at the end of the paid period. Data may be deleted after a grace period (typically up to 30 days) unless law requires longer retention. Prepaid fees are not automatically refunded after delivery, except where the withdrawal right applies or mandatory consumer law requires a refund. Domains are often non-refundable once registered.

Service is provided with professional care. We are not liable for indirect loss, lost profits or third-party losses unless caused by gross negligence or intent. Maximum liability to business customers: fees paid in the last 12 months for affected services. Mandatory consumer rights under Norwegian and EU law prevail.

Privacy Policy (GDPR, Norwegian Personal Data Act). Cookie Policy (Ekomloven / ePrivacy). Marketing email requires separate opt-in (Marketing Control Act § 15) with easy opt-out.

Software, design and documentation of Solaskinner remain our (or our licensors’) property. You receive a limited right to use the platform during the subscription.

We are not liable for delay or failure caused by events beyond reasonable control, provided we notify you and take reasonable steps to mitigate.

Norwegian law applies. Business venue: Oslo District Court unless mandatory law provides otherwise. Norwegian consumers: Forbrukerrådet / courts. EU/EEA consumers may also use dispute resolution in their country of residence. EU ODR: ec.europa.eu/consumers/odr. Privacy complaints: Datatilsynet or your local EU/EEA authority.

Material changes are notified at least 30 days in advance. Current version: /terms.php?lang=pl.